Shipping Policy

for orders from the online store okresky.com
Valid from 25 October 2026

1. Where we deliver

We ship from Slovakia and deliver to the following 18 countries only:

Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Romania, Slovakia, Slovenia and Spain.

We currently do not deliver to other countries, including the United Kingdom. If your country is not listed, checkout will not offer a shipping rate for your address. You can still order from anywhere for delivery to an address in one of the countries above.

2. Delivery method

All orders are delivered to your door by Packeta home delivery, handed over in your country to a local partner carrier (for example the national post or a courier company). Every parcel is trackable.

3. Shipping rates

Shipping costs depend on the delivery country and the total weight of your order. All prices are in EUR and include VAT. The exact amount is shown in checkout before you place your order.

As a guide: one Touring Guide weighs about 1.2 kg (up to 2 kg band); two or more books, or the Touring Pack Bundle, fall into the over 2 kg band.

Delivery country	Up to 2 kg	Over 2 kg
Slovakia, Czechia, Poland	€7	€7
Romania	€7	€8
Hungary	€8	€8
Bulgaria, Croatia, Slovenia	€8	€9
Austria, Lithuania	€9	€10
Latvia	€10	€11
Germany	€12	€13
Italy	€12	€15
Spain	€12	€16
Estonia	€13	€14
Netherlands, Belgium	€13	€17
France	€15	€18

The shipping rates include parcel insurance; there are no additional handling fees. As all deliveries are within the EU, there are no customs duties or import taxes.

4. Delivery times

We dispatch orders within 1–2 business days after payment (Monday–Friday, excluding Slovak public holidays). Orders placed at weekends or on holidays are dispatched on the next business day.

Delivery takes 2–5 business days after dispatch, depending on the country. In any case we will deliver no later than 30 days after your order is confirmed.

When your order ships, we send you an email with the tracking number. Tracking updates can take up to 24–48 hours to appear.

5. If something goes wrong

Damaged parcel: if the parcel or the book arrives damaged, please let us know with photos of the book, the packaging and the shipping label. Damage in transit is our responsibility and we will send you a replacement or refund you. Reporting it quickly helps us claim from the carrier, but your rights do not depend on a deadline shorter than the legal one (see the Refund, Withdrawal and Complaints Policy).

Lost parcel: until you receive the parcel, the risk of loss is ours. If tracking shows no progress or the parcel does not arrive, contact us and we will deal with the carrier and send you a replacement or a full refund.

Parcel returned to us: if the carrier returns a parcel to us because the address was incomplete or incorrect, or because it was not accepted or collected, we will contact you. We can send it again; in that case the second delivery is charged at the rates above. Alternatively, if you are a consumer and decide not to keep the order, we treat this as a withdrawal from the contract and refund you under the Refund, Withdrawal and Complaints Policy.

6. Contact

Questions about shipping: okresky@okresky.sk, +421 918 922 597.