Shipping policy

Shipping Policy

for okresky.com

1. General Information

We ship orders from our location in Slovakia (EU) to customers nationwide and internationally where available.
All orders are processed during business days (Monday–Friday, excluding public holidays).

If you have questions regarding shipping, contact us at:
Email: okresky@okresky
Phone: +421 918 922 597

2. Processing Times

2.1. Orders are typically processed within 1–2 business days after receiving payment.

2.2. During peak seasons, sales, or holidays, processing time may be slightly delayed.

2.3. Orders placed on weekends or holidays are processed on the next business day.

3. Shipping Methods & Delivery Times

We offer several shipping methods during checkout. Estimated delivery times:

EU Shipping

  • Standart delivery: 2–5 business days

International Shipping (Outside EU)

  • Standard delivery: 7–21 business days

  • Delivery times vary based on destination and customs procedures.

Note: All delivery times are estimates. Actual times may vary due to carrier delays, customs checks, or other factors beyond our control.

4. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery address

  • Weight and size of the package

  • Shipping method selected

Any additional fees (express options, insurance, etc.) will be shown before you confirm your order.

5. Order Tracking

5.1. When your order ships, you will receive a confirmation email with a tracking number (if available for your selected shipping method).

5.2. Tracking updates may take 24–48 hours to appear.

6. Customs, Duties & Taxes

6.1. Orders shipped outside the European Union may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

6.2. These charges are the customer’s responsibility.

6.3. We are not responsible for delays caused by customs processes.

7. Undeliverable or Returned Packages

A package may be returned to us by the carrier if:

  • The delivery address was incorrect or incomplete

  • The customer was unavailable for delivery

  • Customs duties were unpaid

  • The package was unclaimed

If this happens, we will contact you. Reshipping fees may apply.

8. Damaged Packages

8.1. If your package arrives damaged, notify the carrier immediately and contact us within 48 hours.

8.2. Please provide photos of:

  • The damaged item

  • The packaging

  • The shipping label

We will assist you in resolving the issue in accordance with EU consumer laws.

9. Lost Packages

If your order is lost in transit, we will contact the carrier to initiate an investigation.
We will refund or replace the order once the investigation is completed.

10. Shipping Restrictions

We do not ship:

  • To P.O. Boxes (depending on carrier restrictions)

  • To countries under shipping embargoes or where delivery is unsafe

A list of restricted destinations may appear at checkout.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Updates do not affect orders already placed.