Refund policy
Refund, Withdrawal and Complaints Policy
for purchases in the online store okresky.com
Valid from 25 October 2026
Seller: Miloš Fusek – OKRESKY, Námestie Matice slovenskej 1294/10, 018 41 Dubnica nad Váhom, Slovakia, IČO 55155430, email okresky@okresky.sk, phone +421 918 922 597.
Part A – Instructions on the right of withdrawal (consumers)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period expires 14 days from the day on which you take possession of the last of them.
To exercise the right of withdrawal, you must inform us (Miloš Fusek – OKRESKY, Námestie Matice slovenskej 1294/10, 018 41 Dubnica nad Váhom, Slovakia, email okresky@okresky.sk, phone +421 918 922 597) of your decision to withdraw from this contract by an unequivocal statement.
How to withdraw
Online (fastest): You can also exercise the right of withdrawal online at okresky.com/pages/withdrawal, which you can open from the "Withdraw from contract here" link in the footer of every page of okresky.com. The same link is in your order confirmation email. You do not need a customer account.
- Click "Withdraw from contract here".
- Fill in or confirm your name, your order number and the email address to which we should send the confirmation. If you want to withdraw only from some of the items in your order, select them.
- Click "Confirm withdrawal".
If you use this option, we will send you an acknowledgement of receipt of your withdrawal by email without undue delay. It will contain the content of your withdrawal and the date and time we received it.
By email or post: You may also send us any other clear statement by email or by post. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We offer one delivery method only, so the full delivery cost you paid is refunded. If you withdraw from only part of an order, we refund the delivery cost only if you return all items of the order.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Returning the goods
You shall send back the goods to Miloš Fusek – OKRESKY, Námestie Matice slovenskej 1294/10, 018 41 Dubnica nad Váhom, Slovakia, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We recommend a trackable, insured shipping service and packaging that protects the book from damage.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Leafing through a book is fine; writing in it, damaging the pages or the cover may reduce its value. Returning the goods without their original packaging does not by itself reduce your refund.
Part B – Complaints about defective goods
Our liability
We are liable for defects that the goods have when you take possession of them and that appear within 24 months of delivery. A defect is, for example, missing or misprinted pages, a damaged binding or cover, or a book that is different from the one you ordered. Damage that happened in transit is also our responsibility.
How to make a complaint
Contact us by email (okresky@okresky.sk), by post (our registered address above) or by phone (+421 918 922 597). Please include your order number, a description of the defect and, if possible, photos. We recommend that you report a defect as soon as you notice it, but no shorter deadline than the 24-month period applies to your rights.
We will confirm receipt of your complaint without delay (by email if you complained remotely) and settle it within 30 days of the day you made it. We will tell you how we settled it and send you a written confirmation of the outcome.
If we need the defective book back, we will tell you how to return it. We bear the costs of returning defective goods and of sending you a replacement.
Your rights
- You may choose a replacement or, where possible, a repair. For books this will usually be a replacement copy.
- If a replacement or repair is impossible, would take unreasonably long, or the defect recurs, you may ask for an appropriate price reduction or withdraw from the contract and receive a full refund, including the delivery cost.
These rights apply in addition to your right of withdrawal under Part A and are not limited by it.
Part C – Other information
Exchanges: we do not offer direct exchanges. If you want a different title, withdraw from the contract under Part A and place a new order.
Refund not received: card refunds can take a few business days to appear on your statement. If you have not received your refund within 14 days of our confirmation, please contact us.
Dispute resolution: if you are not satisfied with how we handled your withdrawal or complaint, see section 11 of the Terms and Conditions for the alternative dispute resolution options.
Annex – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract by email or post. You can also withdraw online at okresky.com/pages/withdrawal.)
To: Miloš Fusek – OKRESKY, Námestie Matice slovenskej 1294/10, 018 41 Dubnica nad Váhom, Slovakia, email okresky@okresky.sk
I hereby give notice that I withdraw from my contract of sale of the following goods:
Goods: ____________________________________________
Order number: ______________________
Ordered on / received on: ______________________
Name of consumer: ____________________________________________
Address of consumer: ____________________________________________
Signature of consumer (only if this form is notified on paper): ______________________
Date: ______________________