Refund policy
Refund & Returns Policy
for okresky.com
1. General Information
We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and options when returning products purchased from okresky.com.
If you have any questions, please contact us at:
Email: okresky@okresky.sk
Phone: +421 918 922 597
2. Right to Withdraw (EU Consumers)
2.1. If you are an EU consumer, you have the right to withdraw from the purchase contract within 14 days of receiving your order, without giving any reason.
2.2. To exercise this right, you must notify us with a clear statement (email or letter). You may use the optional withdrawal form, but it is not required.
2.3. After informing us about the withdrawal, you must return the goods within 14 days.
2.4. You are responsible for the return shipping costs, unless otherwise agreed.
2.5. Refunds will be issued using the same payment method you used for the initial transaction.
3. Conditions for Returns
To be eligible for a return, the item must be:
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unused and in the same condition as received,
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in its original packaging (where applicable),
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complete, including all accessories, manuals, and tags.
Products that show excessive use or damage may be subject to a reduction in refund value under EU law.
4. Non-Returnable Items
The following items cannot be returned, except where faulty:
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Personalized or custom-made products
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Digital goods once downloaded or accessed
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Products sealed for health or hygiene reasons (if unsealed)
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Gift cards
5. Return Shipping
5.1. Customers are responsible for arranging and paying for return shipping unless the product is defective or incorrectly delivered.
5.2. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5.3. Returns must be sent to:
Miloš Fusek - OKRESKY
Námestie Matice Slovenskej 1294/10
01841 Dubnica nad Váhom
Slovakia
6. Refunds
6.1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
6.2. If approved, refunds will be processed within 14 days of receiving the returned goods.
6.3. The refund includes the original delivery cost equal to the cheapest standard shipping option we offered.
6.4. Additional services (express delivery, insurance, etc.) are non-refundable.
7. Exchanges
7.1. We currently do not offer direct exchanges.
If you need a different size, color, or product, please return the item and place a new order.
8. Damaged or Defective Products
8.1. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
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Order number
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Description of the issue
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Photos or videos of the defect/damage
8.2. We will arrange repair, replacement, or refund in accordance with Slovak and EU consumer laws.
8.3. Return shipping costs for defective or incorrect items are covered by us.
9. Late or Missing Refunds
If you haven’t received a refund after the confirmation email:
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Check your bank account again.
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Contact your credit card company (processing time varies).
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Contact your bank (sometimes there is a delay).
If you have done all this and still have not received your refund, please contact us.
10. Final Provisions
We reserve the right to update this Refund & Returns Policy. Changes do not affect orders placed before the update.